24/7/365 Professional Telephone Answering Services
CALL US NOW!
412-224-1200
888-275-0305
Because a missed call
is a missed opportunity
In business, a missed call is a missed opportunity.
For that reason, you need Contact One as your business partner.
A combination of friendly, professional voices, a vast array of telephone answering and call center services, and the most cutting edge technology. Contact One will make sure you never miss another call -- or another opportunity.​
OUR SERVICES
Answering
Service
Our professional receptionists handle your important calls when you want, when you can't, or all the time
Dispatch
Based on your preferences, we screen for urgency and dispatch immediately -- or whenever you want -- via text, email or call. And if you are using text or email, you can confirm the message instantly!
Virtual Receptionist
Hire a great new receptionist for a fraction of the cost. We answer, transfer and take messages just like a receptionist in your office would
Email / Text / Chat Monitoring
We will monitor your email, text and chat activity and handle them just like your important calls. We will use your preferences to respond, forward, screen for urgency and alert you. We can even provide you with a private email address, text number or chat address to use.
Call Center Services
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Order Taking
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Lead Generation/Qualification
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Class / Event Registration
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Literature Requests
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Surveys
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Dealer Locate
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Scheduling
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Help Desk
Healthcare
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Medical Practices
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Single Physician to Large Practice
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Hospital Clinics
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Home Care
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Hospice
Service Companies
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HVAC
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Plumbing
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Electricians
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Refrigeration
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Restaurant Maintenance
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Contractors
Property Management
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Property Management Firms
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Apartment Buildings & Complexes
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Condominiums
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Residential Homes
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Commercial Office Buildings
Professional Services
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Law Firms
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Dentists
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Chiropractors
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Psychologists / Therapists
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Funeral Homes
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Real Estate
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Insurance
Any Type of Business
If you get incoming calls, texts, emails or chats for your business or organization, we can help!
ONBOARDING & SETUP
We will work with you to create the most effective and efficient call handling and messaging process.
The setup process can be handled very simply by any combination of online form, personal conversation and email communication
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We will determine with you how best to greet your callers, get all of the information you need, screen for urgency if necessary, and get you or your staff the message in the most timely and efficient manner
A dedicated manager will continually work with you even after onboarding to make any necessary changes to your procedures. We will even alert you of issues or trends that may need adjustment based on our experience with your calls
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If you utilize on call schedules for your staff, your account manager will work with you to receive, manage and maintain those schedule so we will always contact the proper person at the proper time
WE PROVIDE YOU WITH A PRIVATE TELEPHONE NUMBER
Forward your existing number to it whenever you need us to cover your phones - your callers dial your number, but the call rings to us
Overflow calls to it during busy times so that we can always assist you with your important calls
Use it as your own number on letterhead, business cards or advertisements
Use it on your phone greeting as an "In Case of Emergency Call" number
If needed, we can also provide you with a specialized or toll free number
THE NUMBER IS ANSWERED 24/7/365 BY ONE OF OUR PROFESSIONAL
TELEPHONE SECRETARIES
Your important calls will be answered promptly by one of our personable, professional secretaries
Always a friendly and professional greeting
We answer in your name, with whatever greeting you choose
Your callers get a great first impression!
WE TAKE THE MESSAGE BASED ON OUR EXPERIENCE AND YOUR INSTRUCTION
When it comes to Answering Service, we are the experts -- but when it come to your business, YOU are the expert! We will use both our expertise and your instruction to handle your caller exactly as you would hire someone in your office to
The custom forms we created in the setup process will be used to take the message with the information you determine is needed from the caller
​If you like, we will screen the call for urgency based on your instruction. Urgency can be based on type of call, content of the call or as defined by the caller - but urgency is always defined by you
YOU GET THE MESSAGE
Messages are sent to you and/or your designated staff as you have instructed us to immediately, on a predetermined schedule or on demand
Those you defined as urgent can be sent immediately via any combination of text, call and email. If we text or email, the message can be sent with the ability to easily confirm receipt of the message. If we don't receive the confirmation, we can continue on with the next steps as you have instructed us to until confirmation of the message is received
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Those you defined as routine can be sent via email or text immediately, on a schedule or on demand. We can also send completed urgent calls to you after they have been completed and confirmed.
We can send any or all of your messages to as many recipients as you like
Log into our Client Portal to view and manage all of your calls and activity at any time